Reporting Damaged and Broken Items

Published May 5th, 2025 by Alexia Vega

Standard Operating Procedure (SOP): Reporting Damaged and Broken Items The purpose of this SOP is to ensure that any damaged or broken items at the villa are promptly reported, documented, and resolved in a professional and consistent manner. This procedure applies to all team members including the butler, chef, sous chef, concierge, driver, and hou